Lamora.co.uk is totally committed to maintaining the protection of our customer privacy. We only collect personally identifiable data when a visitor creates an account or submits an order. The information enables us to send account/order related emails and to deliver the order. We respect our customers privacy, we do NOT sell, trade, or rent customer information to any third party.
What information do we collect?
When a customer places an order, we need to know name, e-mail address, and billing/delivery addresses. This allows us to process and fulfil the order. We also ask for a telephone number which enables us to contact the customer if there is a problem with the order. We may use some of the information we collect to occasionally notify customers about any important changes to the site, new services, and special offers we think may be of interest.
In addition to the data collected to process an order we also collect Gender which we use for occasional anonymous statistical reporting.
When an order is placed we collect IP Address to help us investigate instances of attempted fraud on our website.
Customer name and address is passed to the payment processor and the delivery service (currently Royal Mail), email address also is passed to the payment processor.
Payment details will be requested by our payment processor on their secure site, these details will not be seen or held by lamora.co.uk.
It is possible to checkout without creating an account, alternatively, an account can be deleted later (we would recommend after delivery of the order).
We monitor customer traffic patterns and site usage to help us develop the design and layout of the store.