Please read these terms and conditions of use carefully before using this website.
Placing an order on this website indicates acceptance of these terms and conditions. Please read them carefully and keep a printed copy for future reference.
To order through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. These terms and conditions do not affect your statutory rights.
Orders can be be cancelled prior to despatch. After despatch a cancellation will considered and treated as a `Return`.
Please contact us before returning any item. To meet our strict health & hygiene conditions unwanted goods -
All refunds are at the discretion of the management.
It will be your responsibility to inform us immediately of any damage to delivered goods. We must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect your claim.
If items are missing from your order, first check that the order has not been partly shipped. Shortages must be notified to us within 24 hours.
Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.
We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales. Except when extenuating circumstances have prevented the notification within the stated time scale.
We take every care in providing the best service possible to our customers. If you need to raise an issue please reply to one of our emails or email us at email@example.com, we will do our best to resolve the problem.
If we are unable to reach an amicable agreement you may refer your complaint to the Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service - this process is free and conducted entirely online.
You can access the ODR platform on https://www.odrcontactpoint.uk/